Over twenty years of experience working in both for profit and social impact sectors with a wide variety of clients reinforces our belief that a successful engagement requires:

• A customized approach recognizing that challenges vary from one organization to the next.

• An outside-in perspective ensuring that the people and communities who will benefit remain front and center.

• Participation by all of the critical stakeholders with the understanding that diverse perspectives and inclusivity lead to greater success.

• A holistic, system-wide view, even when the presenting issue seems focused and discrete.

• The courage to see, speak and hear the truth based on careful observation, analysis and intuition.

We pay as much attention to the process of change as we do the change itself, so that new possibilities are realized.  We work co-creatively with our clients and those they serve, transferring knowledge and skills to them in the process so that outcomes are sustained. We are compassionate and empathize deeply with the personal challenges that come along with leading, managing and working within a changing organization.

While each client is unique, an engagement often involves:

• A Discovery Process to identify what is working, what needs to change and the size of the gap between the current and desired state. The outcome of the assessment is a summary of findings and recommendations for change or shifts in direction. The process creates inclusion and buy-in.

• Strategy or Solution Design and Development through inclusive, facilitated meetings to build out the recommendations as prototypes or permanent solutions. This is another opportunity to generate ideas that will lead to change.

• Implementation where a roadmap with specific actions, accountabilities, success measures and timeframes is developed. Support through the cycle of change is provided during implementation as needed.